Privacy Policy

1. Who We Are

Quicky Prime provides AI-powered automation for WhatsApp conversations, voice calls, and business workflows. We act as a data controller for the personal data we collect about visitors and account holders, and as a data processor for personal data that our customers process through our Services on behalf of their end-users.

2. Information We Collect

Information you provide

• Account & contact details: name, business name, email address, phone number, country.
• Messages you send us: contact form submissions, support requests, sales inquiries.
• Billing information: processed by our payment providers; we do not store full card numbers.

Information collected automatically

• Usage data: pages viewed, features used, referring URL, timestamps.
• Device & technical data: IP address, browser type, operating system, language.
• Cookies & similar technologies: see our Cookie Policy.

Information processed on behalf of customers

When our customers deploy AI agents, those agents may process end-user messages, phone numbers, and conversation content. We process this data strictly under our customer's instructions to deliver the Service.

3. How We Use Your Information

• To provide, operate and improve the Services.
• To respond to inquiries, provide customer support and send service notifications.
• To process billing and prevent fraud.
• To analyze usage and improve product performance.
• To send marketing communications you have consented to (you can opt out at any time).
• To comply with legal obligations and enforce our Terms.

4. Legal Bases (GDPR)

If you are located in the EEA, UK or Switzerland, we rely on the following legal bases:

• Contract: to provide the Services you request.
• Legitimate interest: to secure, improve and promote the Services.
• Consent: for marketing emails and non-essential cookies.
• Legal obligation: to meet tax, accounting and regulatory duties.

5. Sharing Your Information

We share personal data only with:

• Service providers that host infrastructure, send emails, process payments, provide analytics, or supply AI/voice/messaging capabilities (including WhatsApp Business API providers and large language model providers). These vendors act under contractual data protection commitments.
• Authorities and legal advisors when required by law, court order, or to protect our rights.
• Successors in the event of a merger, acquisition or sale of assets, subject to confidentiality protections.

We do not sell your personal data.

6. International Data Transfers

We may transfer personal data outside of your country, including to countries that may not provide an equivalent level of data protection. When we do, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes and enforce our agreements. Conversation data processed for our customers is retained according to their configuration and instructions.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise these rights, email contact@quickyprime.com. We may need to verify your identity before responding.

9. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration or destruction, including encryption in transit, access controls, and regular review of our practices. No method of transmission or storage is 100% secure.

10. Children's Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can delete it.

11. Third-Party Links

Our Services may link to third-party websites and platforms (such as LinkedIn, Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before sharing data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new effective date at the top of the page and, where required, notify you of material changes.

13. Contact

For privacy questions or requests, contact us at contact@quickyprime.com or via our contact page.